Long Way – Point Seven – Support

Nobody is omniscient and nobody also knows everything. Second Life is very wide and structured world. That is precisely why it is not simple to orientate inside for the first time. Of course, basic (advanced) knowledge to work with PC, Internet, or playing MMORPG right to knowledge of foreign language, mainly English, this all is the big advantage at newbie entrance into SL.

However, what about the newbies those are not adept in above mentioned things? This is an example, where I remembered an advance of my high school professor of chemistry. I follow this advice from my professor whole my life. And what does the advice say? “Student does not know then student consults something.” Since somebody already answered our question sometime. This question already was solved somewhere. Before I ask, then:

1. Try to find an answer by searching the Web.
   
2. Try to find an answer by reading the manual.
   
3. Try to find an answer by reading a FAQ.
   
4. Try to find an answer by inspection or experimentation.
   
5. Try to find an answer by asking a skilled friend.
   
6. If you're a programmer, try to find an answer by reading the source code.
   

Application in SL is surely possibly, maybe with one exception. Item 1 unambiguously covers different web sites, blogs and discussion forums about SL.

Item 1 can be linked with items 2 and 3, i.e. 1 + 2 + 3 = www.secondlife.com, so it is an official web. It offers also SL official blogs and mainly illustrative videotutorials that it is possible to see directly on web, on YouTube or to download to PC for later replay.

Item 4 is definitely interesting. I myself have used it several times. There is nothing like you yourself can find something and it works! Well, it is fantastic! But, you must not abandon it just by the first fiasco. For example, in scientific research, if you reach a blind alley that it means fiasco. No! It is unambiguously positive result, which says that this is not that way. It needs to analyze the whole procedure and find a mistake.

Item 5 is also important. But even if you ask good friend, you have to ask her/him right to do not look as an idiot. It would pass by your good friend, but others will consider you to be a looser.

Item 6 is perhaps for programmers, e.g. in the case of scripting fo SL objects.

Whole this thing is applicable to the Technical Support Service that works at our sim in city Bohemia. Every evening, one team member (inclusive me) sweats there and tries to answer also question that are primitive and easy, even if the answers can be found elsewhere. In spite of that the team members answer with a big long-suffering.

In conclusion, I would like to recommend some article on the web – How to Ask Question the Smart Way. It is probably focused to bit other subject, but it is fully applicable to asking in SL. You can find it here. I recommend reading it.

Second Life 7

Hi all! I am back again with new contribution. I go back to Bohemia, because I would like to share my experiences with the so-called Technical Support Service (TSS) in our city. There is a main purpose, why was created, i.e. to help newcomers (newbies) with the entrance into Second Life. There are three ways to contact TSS:

1. Direct contact and dialogue with the team member in SL.
2. Through ICQ service during time, when somebody has service.
3. Through special Email address.

Since I am TSS member already from the beginning, I would like to say first something about history. The main point of work is still Bohemia as sim, but our original place was in O2 Telefónica building. We worked as avatars in their own look with the legend “Technical Support” above our heads always in the evening between 5 and 7 p.m. (GMT +1). Later, the new point was selected, so-called Infobod (abbr. for information point), which is placed at New Place near a fountain. The avatar look was also changed. The are two persons 11 and 88 known from the popular TV advertisement by us and TSS was expanded. There is also one hour’s duty between 7 and 8 p.m. (GMT +1), where the male cop Jan and female cop Dana are at disposal. In this case, it is cooperation with Police of the Czech Republic (Real Life) with slogan “Help and Protect”.

Lobby of O₂ Telefónica

Infobod

11 a 88 (Source www.secondlife.cz)

Dana an Jan (Source www.secondlife.cz)

Spectrum of the questions is wide, but two classical ones are still everyday presented. “What can I do it here?” and “How can I earn money?” However, my personal impression is that in times of the original support in the O₂ building people asked me reasonably, and indeed to what is the SL and how it can do. Now, it is limited to the above questions, or ask for stupidity. This text should be the base of each readable than anything asks.
Our contemporary team consists of my dear colleagues in alphabet order as follows: Pussy Alter, Tirsor Benelli, Jazz Blaustein, Michal Cazenove, Bitty Dreamscape, Coral Ducatillon (moje maličkost), ^†Robina Frog, Kontor Jenkins, Roman Kosten, Zuza Ritt, Kamila Tarber, Carl Vita a RobCZ Voom.

And after that, I say: "Gentlemen, how I can help you, but do not ask me all.!